We love questions!
Which product to choose? How to take it? From what age is it useful?
Because your well-being is unique, we've gathered all the answers to your questions to guide you on your journey to aging well.
Explore our FAQ and enjoy your MyPureSkin experience with complete confidence and peace of mind.
Your questions about our product range
What is the difference between collagen and collagen peptides?
Collagen is the main structural molecule in our tissues, making up over 85%. It is a “macromolecule,” meaning it is itself made up of smaller molecules called peptides.
The major difference between collagen and peptides is their size and molecular weight. Collagen is a “large” molecule that has great difficulty crossing the intestinal barrier and being useful to your body. Peptides, on the other hand, are very small molecules, 150 times smaller than collagen, and can pass through the intestinal barrier to reach the areas that need them. In the body, peptides have a dual function :
– Stimulate fibroblasts, the cells responsible for collagen formation, to restart collagen production.
– Provide fibroblasts with the raw materials to produce new collagen.
What is the molecular weight of your collagen peptides?
The molecular weight of collagen peptides is crucial as it affects how the body absorbs them. The lower it is, the more bioavailable they are and the better they are absorbed by the body. Our collagen peptides have a molecular weight of only 2,000 Daltons.
This is the lowest molecular weight currently available for collagen peptides, regardless of the form chosen.
Where do your collagen peptides come from?
There are currently three main sources for collagen peptides: porcine collagen, bovine collagen, and marine collagen.
Our peptides are Swiss and come from marine collagen, meaning they are derived from fish.
For the production of our peptides, we use only the skin and scales of farmed fish from eco-managed and nature-friendly farms.
Once the collagen is extracted from the fish skin and scales, it is then hydrolyzed to be transformed into peptides.
Are your ingredients natural?
We prioritize natural active ingredients when available. In all our dietary supplements, we select the best ingredients.
Our active ingredients, such as collagen, hyaluronic acid, plant extracts and superfoods, are entirely natural. Thus, all the active ingredients in MyCollagenGlow, MyCollagenLift et MyCollagenRepair are over 99% natural.
The remaining 1% comes from some of our minerals and vitamins (particularly zinc and B vitamins) that cannot be directly extracted from plants and therefore called “natural.” For these, we use carefully synthesized active ingredients with a perfect match to the natural version to guarantee you the best quality and efficacy.
At what age should I start your treatments?
Starting around age 25, when the body's naturally synthesized collagen levels begin to decline. It is good to fill this gap by adding complexes such as MyPureSkin products to your daily routine.
We recommend MyCollagenGlow from age 25, to preserve your skin and maintain your collagen levels in the dermis. MyCollagenLift et MyCollagenRepair are recommended from age 30-35. They help redensify your skin and the collagen structure in the dermis, each through different active ingredients and actions.
How long does it take to feel the effects of your nutricosmetics?
The first effects are noticeable after 2-3 weeks, particularly on the skin's surface. Optimal effects are felt after 3 months.
However, our products are not magic: it all also depends on your lifestyle and metabolism.
Are there any contraindications to using your formulas?
There are no formal contraindications to using our formulas.
As a precaution, however, we recommend that pregnant women, breastfeeding women, and people on medical treatment consult a doctor.
I want to try your products, do you offer samples?
If you want to try our products without buying a full box, you can contact us by email at info@mypureskin.ch letting us know which product(s) you would like to try, as well as the address where you would like us to send the stick(s).
Your questions about consuming our products
What time of day should I take your products?
We recommend taking our products in the morning, on an empty stomach, just before breakfast, or mid-morning between breakfast and lunch.
Can I mix your formulas with hot beverages like coffee or tea?
To fully enjoy the benefits of our formulas, we recommend using room temperature water.
The vitamins and antioxidants in our formulas are extremely heat-sensitive, and beyond a certain temperature (140-158°F), they will be destroyed and you will not be able to benefit from them.
What about other beverages?
Yes, you can consume and mix our dietary supplements with other beverages, as long as they are cool or at room temperature and non-sparkling.
For example, you can mix them with green smoothies, vegetable juices, etc.
How often should I take your nutricosmetics?
This is a tricky question, as it depends on your skin, its age, and the effects you are looking for.
However, as a general rule, we recommend treatment courses of at least 3 months, spaced 1 to 3 months apart depending on your age :
Before 40: 3 months / 2 times per year
Between 40 and 50: 3 months / 3 times per year
After 50: Continuous
Can I alternate treatments between your different products?
You can absolutely alternate between our different products. However, since cell renewal takes 21 to 28 days, we recommend at least 4 consecutive weeks of the same product to fully benefit from all the active ingredients in each formula.
By alternating our products, you will benefit from the synergy of effects between each one. This alternation can also help you address specific needs, depending on your lifestyle or concerns you wish to treat.
Can I also combine and take your products simultaneously?
All our dietary supplements can be taken simultaneously.
It is therefore entirely possible to combine several MyPureSkin products in your daily routine.
All our treatments have been designed to be combined without overdose effects, so you can fully benefit from all the wellness advantages.
(To give you an idea, some team members even take all 3 products at the same time in the morning!)
Can I take your products at the same time as other dietary supplements?
Yes, absolutely! The ingredients in our formulas do not pose overdose risks and do not interact negatively with other supplements.
For example, you can safely combine our products with magnesium, vitamin, or probiotic supplements.
I already use an anti-wrinkle cream, do I also need to take your dietary supplements?
Collagen makes up 85% of our skin. Present in very large quantities in the dermis (second layer of the skin), it preserves the elasticity and structure of the skin.
It is therefore in the dermis that skin aging begins, even before it becomes visible on the surface.
Unlike creams, which cannot transport active ingredients to the deep layers of the skin, the active ingredients in our products work from the inside.
They are carried by the blood to your deepest cells for skin that is plumped and smoothed from within.
We always recommend a comprehensive beauty routine: taking care of yourself from the inside (In) and outside (Out). The effects will only be more radiant.
Are your products suitable for a vegetarian or vegan diet?
No. Since the collagen peptides in our products come from fish, our products are not compatible with a vegetarian or vegan diet.
It is important to note that collagen is an exclusively animal protein, and there is no natural collagen of plant origin.
Are your products kosher/halal?
Yes. As they do not contain bovine or porcine collagen, our products are compatible with kosher and halal diets, so you can enjoy them while respecting your beliefs.
What type of batteries does the whisk require?
Two AA batteries are required for our whisk (not included with the order).
Your questions about orders and shipping
How much does shipping cost?
Standard shipping within the United States is free.
Express shipping costs .
For other countries, shipping prices vary by country.
How long will it take to receive my order?
Delivery time varies depending on the shipping method chosen (standard or express) and the destination country.
Here are the estimated delivery times :
– Express shipping: 1 to 2 business days
– Standard shipping: 2 to 4 business days
Will I pay customs fees on delivery?
If you order from within the United States, you will not have any customs duties or additional taxes to pay.
For all other countries, you will need to pay variable customs fees depending on the amount of your order and the delivery country.
I am a professional and would like to resell your products. How do I proceed?
If you are a professional and wish to resell our products, please contact us directly at: info@mypureskin.ch.
We will review your request before getting back to you and approving or declining your reseller application.
PureLovers Circle Loyalty Program
How can I earn points?
You can earn points in several ways :
– 1 point for every $ spent in our store
– 10 points by subscribing to our newsletter
– 10 points by creating your customer account
– 10 points by entering your birthday
– 50 points by sharing a before/after photo of your treatment
– 50 points for a short before/after video after 3 months of treatment
How can I use my points?
Your points can be exchanged for gift cards :
100 points = $20 gift card
200 points = $40 gift card
300 points = $60 gift card
You can use them directly when shopping online. Only one gift card can be used per order.
How does the referral program work?
Share your referral link or enter your friend's email address.
They will receive an email with your personalized link and a $15 discount code for their first purchase.
For each first purchase by your referral, you earn $20.
You can copy your referral link from your personal account.
What are the program tiers and their benefits?
The PureLovers Circle program has three tiers :
Pure Lover (0 point) : 20 points upon registration and year-round benefits via discount codes and referrals
Pure Expert (500 points) : 50 points awarded, free shipping, early access to new launches
Pure Ambassador (1200 points) : 100 points awarded, Exclusive Christmas offer, Free shipping on every order, One free box of MyCollagenRepair.