We love questions!

Which product should you choose? How should you use it? At what age does it start to be beneficial?

Because your well-being is unique, we’ve compiled all the answers to your questions to guide you on your journey toward healthy aging.

Check out our FAQ and enjoy your experience with MyPureSkin to the fullest, with complete confidence and peace of mind.

Your questions about our product line

What is the difference between collagen and collagen peptides?

Collagen is the main constituent molecule of our tissues. It accounts for more than 85% of them. It is what is known as a “macromolecule,” meaning that it is itself made up of other molecules called peptides.

The main difference between collagen and peptides is therefore their size and molecular weight. Collagen is a “large” molecule that will have great difficulty crossing the intestinal barrier and thus being of any use to your body. Peptides, on the other hand, are very small molecules—150 times smaller than collagen—and are able to pass through the intestinal barrier and reach the areas that need them. Thus, within the body, peptides serve a dual purpose:


– Stimulating fibroblasts—the cells responsible for collagen formation—to prompt them to resume collagen production.


– Providing fibroblasts with the raw material needed to produce this new collagen.

What is the molecular weight of your collagen peptides?

The molecular weight of collagen peptides is crucial because it affects how the body absorbs them. The lower the molecular weight, the greater their bioavailability—and thus the better they are absorbed by the body. Our collagen peptides have a molecular weight of just 2,000 Daltons.

This is the lowest molecular weight currently available for collagen peptides, regardless of the form chosen.

Where does your collagen peptide come from?

There are three main sources of collagen peptides today: porcine collagen, bovine collagen and marine collagen.

Our peptides are Swiss and come from marine collagen — that is, from fish.

To produce our peptides, we use only the skin and scales of farmed fish, sourced from eco-managed farms that respect nature.

Once the collagen has been extracted from the fish skin and scales, it is hydrolyzed to be transformed into peptides.

Are your ingredients of natural origin?

We prioritize natural active ingredients whenever they are available. We select only the best ingredients for all of our dietary supplements.

Our active ingredients—such as collagen, hyaluronic acid, plant extracts, and superfoods—are entirely natural. As a result, all the active ingredients in MyCollagenGlow, MyCollagenLift, and MyCollagenRepair are more than 99% natural.

The remaining 1% comes from certain minerals and vitamins (notably zinc and B vitamins) that cannot be directly extracted from plants and therefore cannot be classified as “natural.” For these, we use active ingredients synthesized with the utmost care and perfectly matched to their natural counterparts to guarantee the highest quality and effectiveness.

At what age should I start your treatment programs?

Starting around age 25, when the body’s natural production of collagen begins to decline, it’s a good idea to address this deficiency by adding complexes such as MyPureSkin products to your daily routine.

We therefore recommend MyCollagenGlow starting at age 25 to protect your skin and maintain collagen levels in the dermis. MyCollagenLift and MyCollagenRepair are recommended starting at ages 30–35. They help restore density to your skin and the collagen structure in the dermis, each through different active ingredients and mechanisms of action.

How long does it take to feel the effects of your nutricosmetics?

The first results become noticeable after 2–3 weeks, particularly on the skin’s surface. Optimal results are seen after 3 months.

But keep in mind, our products aren’t magic: it all depends on your lifestyle and metabolism, too.

Are there any contraindications to using your formulas?

There are no formal contraindications to the use of our formulas.

As a precaution, however, we recommend that pregnant women, nursing mothers, and individuals undergoing medical treatment seek medical advice.

I'd like to try your products. Do you offer samples?

If you'd like to try our products without buying a full box, you can contact us by email at info@mypureskin.ch and let us know which product(s) you'd like to sample, as well as the address where you'd like us to send the sample(s).

Your questions about taking our products

What time of day should I take your products?

We recommend drinking our products in the morning on an empty stomach, just before breakfast, or mid-morning, between breakfast and lunch.

Can your formulas be mixed with hot drinks such as coffee or tea?

To get the full benefit of our formulas, we recommend sticking to room-temperature water.
The vitamins and antioxidants in our formulas are extremely heat-sensitive: above a certain temperature (60–70 °C / 140–158 °F) they are destroyed, and you will no longer benefit from them.

What about other drinks?

Yes, you can take and mix our supplements with other drinks, as long as they are cold or at room temperature and not carbonated.
You can mix them into green smoothies, vegetable juices and more.

How often should I take your nutricosmetics?

This is a delicate question, because it depends on your skin, its age and the effects you're looking for.
As a general rule, however, we recommend programs of at least 3 months, spaced 1 to 3 months apart depending on your age:

Under 40: 3 months / twice a year

Between 40 and 50: 3 months / three times a year

Over 50: continuously

Can I alternate programs between your different products?

You can absolutely alternate between our different products. However, since cellular renewal takes 21 to 28 days, we recommend at least 4 consecutive weeks of the same product so you can fully benefit from all the active ingredients in each formula.
By alternating our products, you'll benefit from the synergy between them. Alternating can also help you address specific needs, depending on your lifestyle or the concerns you want to target.

Can your products also be combined and taken at the same time?

All of our supplements can be taken at the same time.
So it's entirely possible to combine several MyPureSkin products in your daily routine.
All our programs are designed to be combined with one another without any risk of overdose, so you can fully benefit from everything they offer for your overall well-being.
(To give you an idea, some members of our team even take all 3 products together in the morning!)

Can I take your products alongside other dietary supplements?

Yes, absolutely! The ingredients in our formulas carry no risk of overdose and do not interact negatively with other supplements.
So you can safely combine our products with magnesium, vitamin or probiotic programs, for example.

I already use an anti-wrinkle cream — do I also need to take your supplements?

Collagen makes up 85% of our skin. Present in very large quantities in the dermis (the skin's second layer), it preserves the skin's elasticity and structure.
It is therefore in the dermis that skin aging begins, before it even becomes visible at the surface.
Unlike creams, which cannot carry active ingredients down to the deeper layers of the skin, the actives in our products work from within.
They are carried by the bloodstream to your deepest cells, for skin replumped and smoothed from the inside.
We always recommend a complete beauty routine: caring for yourself on the inside (In) and on the outside (Out). The results will only be more radiant.

Are your products suitable for a vegetarian or vegan diet?

No. Because the collagen peptides in our products are derived from fish, our products are not suitable for a vegetarian or vegan diet.
It's worth noting that collagen is an exclusively animal protein, and that no natural plant-based collagen exists.

Are your products kosher/halal?

Yes. Since they contain no bovine or porcine collagen, our products are compatible with kosher and halal diets, so you can enjoy them while respecting your beliefs.

What type of batteries does the whisk need?

Two AA batteries are required for our whisk (not included with your order).

Your questions about orders and shipping

How much does shipping cost?

Standard shipping within the European Union is free.
Express shipping costs €9.
For other countries, such as the United States or the United Kingdom, shipping prices vary by destination.

How long will my order take to arrive?

Delivery time varies depending on the shipping method chosen (standard or express) and the destination country.
As a guide, here are the delivery times within the European Union:
– Express shipping: 1 to 2 business days
– Standard shipping: 2 to 4 business days

Will I pay customs fees on delivery?

If you order from a country in the European Union or the Schengen Area, you will not have any customs fees or additional taxes to pay.
For all other countries, you will need to pay customs fees, which vary depending on the value of your order and the destination country.

I'm a professional and would like to resell your products. How do I go about it?

If you are a professional and would like to resell our products, please contact us directly at: info@mypureskin.ch.
We will review your request before getting back to you and approving you as a reseller or not.

PureLovers Circle loyalty program

How can I earn points?

You can earn points in several ways:

– 1 point for every $1 spent in our store

– 10 points for subscribing to our newsletter

– 10 points for creating your customer account

– 10 points for adding your birthday

– 50 points for sharing a before/after photo of your program

– 50 points for a short before/after video after 3 months on the program

Comment puis-je utiliser mes points ?

Your points can be redeemed for gift vouchers:

100 points = $20 voucher

200 points = $40 voucher

300 points = $60 voucher

You can use them directly on your online purchases. Only one voucher may be used per order.

How does the referral program work?

Share your referral link or enter your friend's email address.
They'll receive an email with your personalized link and a $15 discount code for their first purchase.

Each time a referred friend makes their first purchase, you earn $20.
You can copy your referral link from your account area.

What are the program tiers and their benefits?

The PureLovers Circle program has three tiers:

Pure Lover (0 points): 20 bonus points on sign-up, plus year-round benefits through discount vouchers and referrals

Pure Expert (500 points): 50 bonus points, free shipping, early access to launches

Pure Ambassador (1,200 points): 100 bonus points, an exclusive Christmas offer, free shipping on every order, and a free box of MyCollagenRepair.

Other questions or need more information?

For any specific question or issue, don't hesitate to contact us at: info@mypureskin.ch.

We'll be delighted to help! 💌